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City Lights

Listening Ear Service

The world is becoming more connected and flat, yet getting more siloed and nuclear at the same time. Digitalisation is leading to a lack of in-person engagements, real connections and support systems one can lean on. Immigration isolates individuals even further and can deepen loneliness.

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We offer Listening Ear Service that is essential for improving mental health, combating isolation, and enhancing quality of life by providing, non-judgmental, empathetic support. Please use it to seek help, feel heard and supported.

There is a huge gap between silence and therapy. Listening Ear Service aims to fill that.
Pensive Woman Pose
What will this service include?

  • Offer attentive, confidential listening

  • Allow you to speak freely without interruption

  • Provide emotional reassurance (not advice)

  • Share basic grounding or calming exercises (optional)

  • Encourage self-reflection

Who can benefit from this service?

  • Individuals who feel unheard

  • Individuals needing emotional space

  • People dealing with stress, overwhelm & confusion

  • Individuals going through life transitions

  • Elderly, empty nesters or homemakers feeling isolated

  • Anyone who feels: “I just want to talk to someone”

Who is our Listening Ear Service Provider?

Jyoti Joshi is our volunteer Emotional Support Listener who is

  • Is trained in active listening & emotional support

  • Has a Certificate-level exposure to counselling & CBT concepts

  • Has a Corporate background ensuring confidentiality & ethics

  • Has Strong empathy & patience

  • Is driven by service, not authority.

"My strength is my presence. I believe that being truly present is often more helpful than offering advice. I listen patiently and without judgement and labelling, allowing people to express themselves freely by providing calm listening space where people feel respected, heard, and unhurried".

- Jyoti Joshi

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